Privacy Policy

Last updated: March 2026

1. Introduction

TESTUPS, LLC and its affiliated entities ("TESTUPS", "we", "us", or "our") operate the website www.testups.com (the "Website"). We are committed to protecting the privacy of our visitors and customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website, use our services, or interact with us. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws worldwide.

By using our Website, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

TESTUPS operates globally through the following affiliated entities:

• TESTUPS Electronics Kft. — Karoly Korut 5/A, 1/2 emelet 1.szam, H-1075 Budapest, Hungary
• TESTUPS Elektronik Ltd. Sti. — Esentepe Mah, Buyukdere Cad, No:199/6, Levent, Sisli, Istanbul, Turkiye

3. Personal Data We Collect

We collect personal data that you voluntarily provide to us and data that is automatically collected when you use our Website.

3.1 Data You Provide

• Contact forms: Name, email address, company name, phone number, and message content when you submit a contact or inquiry form.
• Newsletter signup: Email address when you subscribe to our newsletter.
• Account registration: Name and email address when you register to use features such as our AI-powered EMC assistant.
• Social login: When you sign in using a third-party authentication provider (e.g., Google), we receive your name, email address, and profile picture. We do not access any other account data.
• Quote request forms: Name, email address, and other information you provide through embedded forms (e.g., quote requests, event registrations).
• Purchase information: Billing details and payment information when you make a purchase through our Website, processed securely by our payment processor.

3.2 Data Collected Automatically

• Usage data: Pages visited, time spent on pages, referral sources, browser type, device information, and IP address.
• Cookies and tracking technologies: Data collected through cookies, web beacons, and similar technologies (see Section 6).
• Chat data: Conversations with our AI assistant and live chat support are stored to improve service quality.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support.
• To process orders, payments, and deliver products and services.
• To send newsletters and marketing communications (with your consent).
• To provide and improve our AI-powered EMC assistant.
• To analyze Website usage and improve our content and user experience.
• To manage our customer relationships.
• To comply with legal obligations and protect our legitimate interests.

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: When you subscribe to our newsletter, register an account, or accept cookies.
• Contract performance: When processing is necessary to fulfill an order or provide a requested service.
• Legitimate interests: For Website analytics, fraud prevention, and improving our services, provided these interests do not override your fundamental rights.
• Legal obligation: When we are required to process data to comply with applicable laws.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies for the following purposes:

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

7. Third-Party Services

We use trusted third-party service providers to operate and improve our Website and services. These providers may process your personal data on our behalf in the following categories:

• Payment processing: Secure handling of transactions and payment data (PCI DSS compliant).
• Customer relationship management: Managing customer interactions, inquiries, and marketing communications.
• Live chat and visitor engagement: Providing real-time support through our Website.
• Website analytics: Understanding how visitors use our Website to improve content and user experience.
• Authentication: Secure sign-in via third-party identity providers.
• Hosting and infrastructure: Website hosting, content delivery, database storage, and security services.
• Video hosting: Serving embedded video content on our Website.
• AI services: Powering our AI-powered EMC assistant to answer your questions.

Each third-party provider is bound by their own privacy policy and data processing agreements. We only share the minimum data necessary for each provider to perform its function.

8. Data Storage and Security

Your data is stored on secure cloud infrastructure. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption in transit (TLS/SSL) and at rest
• Role-based access controls
• Regular security reviews and monitoring
• Secure serverless database and object storage solutions

9. International Data Transfers

As a global organization with entities in the United States, European Union, and Turkey, your data may be transferred internationally. When this occurs, we ensure appropriate safeguards are in place, such as:

• EU-U.S. Data Privacy Framework certification of the service provider.
• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission for the recipient country.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Retained for the duration of the business relationship plus any legally required retention period.
• Newsletter subscriptions: Until you unsubscribe.
• AI chat data: Retained for service improvement and to provide conversation history to registered users.
• Transaction records: Retained as required by applicable tax and accounting laws (typically 5–8 years).
• Analytics data: Retained according to our analytics platform's default retention settings.

11. Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restriction: Request restriction of processing of your personal data.
• Right to data portability: Receive your personal data in a structured, machine-readable format.
• Right to object: Object to processing of your personal data based on legitimate interests or for direct marketing.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@testups.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local supervisory authority.

12. Children's Privacy

Our Website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@testups.com and we will promptly delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: